FREQUENTLY ASKED QUESTIONS

How do I know if I need Marsalis Avenue Urgent Care Clinic or the Emergency Room?

If you think or feel that your medical condition is life-threatening such as chest pains, severe wounds or amputations, you need to be seen in an Emergency Room and should call 911 immediately.   Marsalis Avenue Urgent Care Clinic treats conditions that need immediate attention such as minor injuries and illnesses that are not life or limb threatening to individuals 13 years old and up.   Listed below are some of the common illnesses that we treat.  To view more of what we offer, please visit our Services page.

Common Illnesses We Treat

What conditions do you treat?

Marsalis Avenue Urgent Care Clinic treats these common illnesses. Please visit our Services page to view more of the conditions we treat, and services that we provide.

Why choose Marsalis Avenue Urgent Care Clinic?

At Marsalis Avenue Urgent Care Clinic, our urgent care specialist, Dr.Dralves Edwards, DO, and the experienced medical team has served the Dallas community for more than 40 years. We provide convenient, cost effective, and quality healthcare services to individuals 13 years old and up for non-life threatening illnesses or injuries in an urgent care environment versus a more expensive Emergency Room option.

Our medical team has the training and experience to help individuals achieve optimal health and well-being. We believe that “The Patient Comes First”, therefore, we take the time to understand each patient’s concerns and symptoms, and develop a treatment plan to address their healthcare needs. We encourage our patients to follow-up with their primary care provider after visiting our urgent care facility.

We offer state-of-the-art equipment to service your urgent care needs. We have on-site lab services, diagnostic testing, and a pharmacy for your convenience. We also offer school and sports physicals and telemedicine.

Our goal is to provide quality healthcare services for the achievement of health equity and healthy lifestyles.

• We are a located in the heart of the community and value our patients
• We are open 7 days a week, Mon-Fri, 9:00 am – 6:00 pm, Sat-Sun, 9:00 am – 1:00 pm
• We welcome walk-ins
• We provide healthcare services to self-pay patients
• We are dedicated to delivering the highest quality care in a safe environment that places the patient at the center of our care
• We are compassionate and care about our patients, where we believe that “The Patient Comes First”

What Marsalis Avenue Urgent Care Clinic’s Mission? 

Marsalis Avenue Urgent Care Clinic’s mission is to provide our patients with convenient, and cost effective, and quality healthcare every day of the week. We are located in the heart of the community, but welcome all patients in the Dallas/Fort Worth metroplex. We want to provide the type of care for our patients that supports the achievement of health equity and healthy lifestyles. At Marsalis Avenue Urgent Care Clinic, “The Patient Comes First”.

Do I need an appointment for Marsalis Avenue Urgent Care Clinic?

No, you do not need an appointment and we welcome walk-ins. For the new patients who visit Marsalis Avenue Urgent Care Clinic, you do not need an appointment and we welcome walk-ins. We do however encourage you to Schedule an Appointment, and complete your patient intake information online through our Patient Portal, or arrive at least 15 minutes prior to your scheduled appointment to complete the patient intake information. Most patient visits with simple complaints can take as little as 30 minutes, and most patients complete their visit within 1 hour.

School and Sports Physical patients also do not need an appointment, however, we encourage you to bring your form with you.

We encourage our patients to follow-up with their primary care provider after visiting our urgent care facility.

Can I complete my patient health information online?

Yes, you may complete your information through our online Patient Portal.

What are your office hours?

Monday 9:00 am - 6:00 pm
Tuesday 9:00 am - 6:00 pm
Wednesday 9:00 am - 6:00 pm
Thursday 9:00 am - 6:00 pm
Friday 9:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
Sunday 9:00 am - 1:00 pm

What is your business contact information?

Marsalis Avenue Urgent Care Clinic
4498 S. Marsalis Avenue
Dallas, Texas 75216

Telephone: +12144321450
Fax: 833-516-2025
Email: info@marsalisaveucc.com

What types of insurance do you accept?

At Marsalis Avenue Urgent Care Clinic, it is our goal to make your access to healthcare more affordable versus utilizing an emergency room. We accept major health insurance plans including Medicare and Medicaid. Our team will file your claim for you; however most health insurance plans require a co-payment at the time of service. If you do not have health insurance, we offer discounted self-pay rates and payment is due in full at the time of service.

Do I need my insurance card and ID?

Yes, you will need both at the time of your visit. In order for us to verify your insurance coverage, we will need to see and copy your insurance card, along with your ID. For patients without insurance, or who have high deductibles, we also offer discounted self-pay rates.

How much will my co-pay be?

A co-pay is a fixed amount that the patient pays for covered medical services. The remaining balance is covered by the patient's insurance company. In order for our front office team to provide you with the co-pay information, we will need to obtain your insurance card to verify this information through the insurance carrier. Sometimes the co-pay for an urgent care setting is listed on your insurance card. If not, we highly recommend that you call the member services number on the back of your insurance card and ask about coverage and co-payment fees for urgent care visits.

What payment methods do you accept?

Marsalis Avenue Urgent Care Clinic accepts the following payment methods:

• American Express
• Discover
• Master Card
• Visa
• Debit Cards
• Checks

Can I pay my Marsalis Avenue Urgent Care Clinic bill online?

Yes, you can pay your medical bill online through our secure online bill pay portal, Online Bill Pay. If you have questions regarding your medical bill, please contact our billing office at +12144321450, between 9:00 am – 6:00 p.m., Monday through Friday.

Who will be treating me?

Marsalis Avenue Urgent Care Clinic has served the Dallas community for more than 40 years and our goal is to provide quality healthcare. Our medical team includes licensed physicians, experienced nurse practitioners, physician and medical assistants, and x-ray technologists who have experience and training in emergency medicine, primary care, internal medicine, and sports medicine.

Our medical team’s goal is to help individuals achieve optimal health and well-being. We believe that “The Patient Comes First”, therefore, our team takes the time to understand each patient’s concerns and symptoms and develops a treatment plan to address your health care needs. We encourage our patients to follow-up with their primary care provider after visiting our urgent care facility.

Do you monitor or provide on-going care?

Marsalis Avenue Urgent Care Clinic is currently not offering primary care for our patients. Our urgent care patients will be referred back to their primary care provider for ongoing care. For patients that do not have a primary care provider, we will be happy to refer you to a primary care provider that accepts new patients.

Can I get my medication filled after my visit at Marsalis Avenue Urgent Care Clinic?

Yes. At Marsalis Avenue Urgent Care Clinic, we believe that it is important to have an on-site pharmacy that you can rely on as part of your complete health and wellness care, as well as provide you with convenience. When you are injured or sick, we want you to be able to get your prescription(s) right away, so that you can get home and start the recovery process sooner.

With our on-site pharmacy, you won’t have to leave our medical facility to get your medication(s). If you have questions or concerns (drug interactions, how to take your medications, drug side effects, etc) about your prescription, the friendly pharmacy team will have immediate access to your prescribing physician, and will be happy to take the time to discuss your questions and explain what you need to know.

Will you refill my medications?

Marsalis Avenue is an urgent care medical setting, therefore, your medication refills should be handled by your primary care provider, however, under certain circumstances as deemed necessary, on a case-by-case basis, a medication may be refilled until a patient can be seen by their primary care provider.
As an added option, we offer an on-site pharmacy for your prescription needs. The pharmacy stands ready to accept your prescription transfer from another pharmacy, so feel free to call them at +12149432322 for your medication needs and refill requests.

How do I request my medical records?

If you would like a copy of your medical records, you must fully complete a Medical Release Authorization form along with a copy of your ID and fax the completed form to our Medical Records team at +18335162025. If you do not complete the form in its entirety, this may delay the release of your records. In accordance with the Texas Medical Board Rules, the processing time for requests is 15 business days. If you have questions or need assistance completing the form, please contact our office.

How do I submit my forms request?

We recommend that you bring all forms to your visit that will need to be completed by us (such as employer return to work, etc.). Completion of forms during your visit will be done free of charge; however, if you require us to complete any forms after your visit, you will incur a $25 administrative fee for each request. All requests must allow at least 72 hours for completion. Please fax your form(s) to +18335162025.